Statement of Requirements

The team at MEP Digital Systems is experienced in technical support, project management, technical sales and consultancy. In addition to excellent product and technical knowledge, we build effective relationships with customers and analyze business and technical requirements including developing solutions that meet those needs. We work with product development teams to customize products for individual customers, demonstrate products to customers and explain how the proposed product or solution meets customers’ needs. When customers have agreed to purchase a solution, we identify the services and support customers will need to make effective as well as productive use of products. We manage projects and put together installation programs that minimize disruption for customers including arranging training for IT users. We monitor the progress of product installations to ensure that they are successful, identify any recurring issues and recommend changes to products. We hold regular review meetings with customers to discuss any issues or problems and provide reports.

Technical account managers analyze customers’ support requirements and identify areas where the company can offer improved service or reduce support costs. By monitoring product performance and associated support needs, we identify opportunities to upgrade or modify products so that they meet customers’ needs more effectively. We provide reports on product performance and advise customers on new products or upgrades that may be suitable for their business. Once written, signed and accepted by all parties, the statement of requirements (SOR) delineates all of the milestones between beginning the project and delivering all of the modules of each stage of the endeavor, the SOR prevents a situation known as "scope creep," or constant changes in the components and deadlines of a completed contract. When creating SOR, we consider everything that all of the interested parties would expect to receive, including how to comply with applicable laws, regulations and customs. We spend time meeting with clients in order to have a full assurance that neither party has misunderstood anything.

We include SOR in project queries which consist of two main types: solicited and unsolicited. Solicited project queries include answers to calls for bids and requests for information. The statement of requirements for a solicited project query answers all of the points raised by the prospect client. Our unsolicited queries, on the other hand, include potential returns on any investments and what probable solutions we deliver quicker and more effective solutions. We create compelling offers with a clear call to action using unsolicited queries. Despite the fact that the client may have already provided their own needs assessment, the possibility exists that something vital to the project's success might not have occurred to the person who performed it. We therefore review every line of the assessment provided by the client, asking probing questions to ensure that we both have the same understanding of every term and condition. We identify all the deliverables and the responsibilities of the client and the contractor. We state how and when to expect invoices, purchase equipment and release funds at each stage of the operation. Each requirement should contain a single thought. The statement of work must also include the timeline for completion and who will verify that the work adhered to applicable laws and regulations. The goal is that everything left out on purpose cannot creep back into the project later and wreck the schedule of payments and deliverables.